Last Updated: August 2026
Overview
At TanikMart, we want you to shop with confidence. We carefully select and package our products to provide you with a smooth and reliable shopping experience.
If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, we are here to help.
1. Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided that the product meets our return conditions.
To be eligible:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, tags, labels, and accessories where applicable.
- The product must not show signs of use, washing, damage, or alteration.
- You must provide your order number or other proof of purchase.
- The return request must be submitted within 7 days of delivery.
Some products may have specific return conditions depending on their category.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
2. Products Eligible for Return
Returns may be accepted in the following situations:
- You received the wrong product.
- The product is damaged when received.
- The product has a manufacturing defect.
- The product is missing important parts or accessories.
- The product received is significantly different from the product description or order.
We may request photographs or videos of the product and packaging to verify the issue before approving a return.
3. Non-Returnable Products
For hygiene, safety, and product-quality reasons, certain items cannot be returned after opening or use.
These may include:
- Used cosmetics and beauty products
- Opened perfumes and personal-care products
- Hygiene and sanitary products
- Undergarments and intimate products
- Used jewellery where applicable
- Used or opened personal-care accessories
- Downloadable or digital products, if offered
- Products specifically marked as Non-Returnable
- Products damaged through misuse, improper handling, or normal wear and tear
If a product arrives damaged or defective, please contact us immediately so we can review the issue.
4. Damaged or Incorrect Orders
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect item, contact TanikMart Customer Support within 48 hours of delivery.
Please provide:
- Order number
- Customer name
- Contact number
- Clear photographs of the product
- Clear photographs of the packaging
- A short description of the problem
If necessary, we may also request a short unboxing video to help us verify the issue.
After reviewing the information, our team will let you know whether the return, replacement, or refund request has been approved.
5. Change of Mind Returns
If you simply change your mind about a product, returns may be accepted only if the product is eligible for return, unused, unopened where applicable, and in its original condition.
Return shipping charges in such cases may be the responsibility of the customer.
Products purchased during special promotions or marked as Final Sale / Non-Returnable may not be eligible for change-of-mind returns.
6. Exchanges
We may offer an exchange when:
- The wrong product was sent.
- The product arrived damaged.
- The product has a verified manufacturing defect.
- The product is otherwise eligible under this policy.
Exchange availability depends on product stock.
If the requested replacement is unavailable, we may offer another suitable solution, including a refund where applicable.
7. Refunds
Once your returned product is received and inspected, our team will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed through an appropriate payment method agreed with the customer.
For Cash on Delivery orders, the customer may be asked to provide valid bank or mobile-wallet details for the refund.
Refund processing time may vary depending on the payment method and banking or payment service provider.
8. Refund Amount
If the return is approved because of an error on our part, such as:
- Wrong product
- Damaged product
- Defective product
- Significantly incorrect product
TanikMart may cover the applicable return shipping cost.
For eligible change-of-mind returns, the original delivery and return shipping charges may be non-refundable and may be deducted where applicable.
9. Sale & Discounted Products
Products purchased during sales, promotions, clearance events, or special offers may have different return conditions.
Unless otherwise stated on the product page or promotion, discounted products are eligible for return only when they meet the conditions of this policy.
Products specifically marked Final Sale or Non-Returnable cannot be returned unless they arrive damaged, defective, or incorrect.
10. Return Shipping
Customers should not send a product back without first contacting TanikMart and receiving return instructions.
Depending on the reason for the return:
If the problem is caused by TanikMart:
We may arrange or cover the applicable return shipping cost.
If the return is due to customer preference or change of mind:
The customer may be responsible for the return shipping cost.
Return packages should be securely packed to prevent damage during transportation.
TanikMart is not responsible for products damaged during return shipping because of inadequate packaging.
11. Return Inspection
All returned products are inspected before a return, exchange, or refund is finalized.
A return may be rejected if:
- The product has been used.
- The product has been damaged by the customer.
- Original packaging or important accessories are missing.
- The product shows signs of washing, alteration, or misuse.
- The return request was submitted after the applicable return period.
- The product is listed as non-returnable.
12. Order Cancellation
If you want to cancel an order, please contact TanikMart as soon as possible.
Cancellation may be possible before the order is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
13. Refund Delays
If your refund has been approved but you have not received it yet:
- Check your bank or mobile-wallet account.
- Allow additional processing time depending on the payment provider.
- Contact your bank or payment service if necessary.
- Contact TanikMart Customer Support if the refund still has not been received.
14. Important Note About Unboxing
For expensive electronics, gadgets, fragile products, or orders where the condition of the package is important, we strongly recommend recording a clear unboxing video from the moment the package is opened.
This can help us investigate damage, missing items, or incorrect products more efficiently.
15. How to Request a Return
To request a return or exchange, contact TanikMart Customer Support and provide:
Order Number:
Customer Name:
Phone Number:
Product Name:
Reason for Return:
Photos/Videos: Where applicable
Our support team will review your request and provide the next steps.
Do not send a product back to any address without receiving return instructions from TanikMart.
16. Contact Us
If you have any questions regarding our Refund & Returns Policy, please contact us:
TanikMart Customer Support
Email: [Your official support email]
Phone / WhatsApp: [Your official WhatsApp number]
Website: TanikMart
We are committed to providing our customers with a safe, reliable, and enjoyable shopping experience.
Thank You for Shopping with TanikMart ❤️
TanikMart — Shop Smart. Live Better.